david.wright-948385 (5/15/2014)
Koen Verbeeck (5/15/2014)
I was stating two view points: on one hand, it is pretty impossible to get complex software - such as SQL Server - completely bug free. On the other hand, vendors have too much power in the sense that they can just shrug it off as "it's just a bug and we'll patch it someday. If you don't like it, just buy something else."I agree - there are two viewpoints, but imho mandatory industry standards aren't going to help.
Perhaps there's a case for an organisation that certifies products or vendors to a given standard (if there isn't one already?). If it is demonstrably independent of vendors, buyers will have confidence that the products they buy are up to that standard. Vendors will be able to justify higher prices as a result of certification, so they benefit. For vendors that can't, or don't wish to meet the standard don't have to, and prices will necessarily be lower. Buyers then have a choice, and buyers with limited funds and flexible standards are free to use them.
I do agree with you. Mandatory would be too slow. Perhaps some basic bar or level of quality? Not sure, but there's something here.
However the other problem is buyers don't have the same rights. Somehow we've gotten to the point we don't allow "returns" if the software doesn't work. We don't allow resales if we don't like it and our friend wants it. We haven't built an industry that seems fair.