Which reminds me, bug fixes do NOT sell product. Sales and Marketing run companies, because sales income is what pays the bills. Therefore, sales and marketing have huge impacts on what goes into software. See point above about it not being bug fixes, and consider the newest buzz words that do. Throw in something Android or IOS, regardless of how true it is, maybe refer to the "cloud" or other non-existent benefit, add in something you saw in your competitor's product, and you have your new release!

It is so bad that there is at least one medical software vendor on the market that has multiple products which must be shut down for DST changes each year, some of them going both ways! Their developers are (redacted in an attempt to not be overly negative). It is an easy fix, requiring maybe 5 lines of code, yet repeated requests to fix it over the last 10 or more years have been ignored as they are working on more important items - like IOS and Android support for products that will NEVER be used on those platforms. Most of their products just started supporting Windows 7 in the last year, database support is always two versions back on average. I expect that to get worse.

To be fair, some of their products are top notch, and some truly have outstanding support teams. Some aren't.