I have seen quite a few DVD/BluRay players in the last decade like that. I've returned some and gotten others, quality has not improved. At some point I've lived with it. Or I've moved on and gone to more streaming, though many of those "apps", which are software, don't work well.

I see the same thing with tools. There are times that things don't work well, or seem to suffer quality issues. Sometimes I return them, sometimes I get by.

There's no easy answer. However I do think some sort of warranty is reasonable for software, as is the ability to return it or sell it to others.