Issue saving files

  • We have a major issue with Flexi. Thanks in advance for

    any assistance. I have included information below

    pertaining to the problem:

    The issue we are having:

    FlexiSIGN-PRO Cloud has stopped working. It freezes up

    when saving large files back to the server. It happens on

    all 7 workstations all day every day. I have included

    information on the server and workstations below. See

    Topology. I have also pulled the Windows event errors for

    applications on the workstation and server. See relative

    sections below.

    The exact error message seen on the workstation with

    screenshot:

    https://drive.google.com/file/d/0BzcUkN9mPbz0bGJZM2UxODFO

    dmM/edit?usp=sharing

    A problem caused the program to stop working correctly.

    Windows will close the program and notify you if a

    solution is available.

    Location user was saving file to when this error popped

    up: M:\Mimaki\DATA 2013\Rod Iron Rod\Joses truck

    File type: (FlexiSIGN-PRO file type)

    Size of file: 120544 KB file (117.71875 M B)

    Directory for Flexi on the workstations:

    "C:\Program Files (x86)\SAi\SAi Production Suite

    Cloud2\Program\App.exe"

    "C:\Program Files (x86)\SAi\SAi Production Suite

    Cloud2\Program\"

    Mapped drive to data server:

    Mimaki (\\DATASERVER) (M

    Topology:

    https://drive.google.com/file/d/0BzcUkN9mPbz0V3JSMjNrd1Bj

    a1E/edit?usp=sharing

    Server specs: Windows Server 2003 R2 with Service Pack 2,

    processor is Xeon X3220 2.4 GHz, and 4 Gb RAM

    All workstations have the following specs: Windows 7

    Professional, processors are Xeon E5345 2.33 GHz dual-

    core, and 16 Gb of RAM

    WORKSTATION - Windows errors for applications under

    Windows Event Viewer (last 8 days shown):

    Several are related to SAi

    Level Date and Time Source Event ID Task Category

    Error 11/7/2013 10:39:32 AM SideBySide 59 None

    "Activation context generation failed for ""c:\program

    files (x86)\SAi\sai production suite

    cloud\Program\HSPrinterUI.dll"".Error in manifest or

    policy file ""c:\program files (x86)\SAi\sai production

    suite cloud\Program\HSPrinterUI.dll"" on line 1. Invalid

    Xml syntax."

    Error 11/7/2013 10:39:19 AM SideBySide 59 None

    "Activation context generation failed for ""c:\program

    files (x86)\SAi\sai production suite

    cloud2\Program\HSPrinterUI.dll"".Error in manifest or

    policy file ""c:\program files (x86)\SAi\sai production

    suite cloud2\Program\HSPrinterUI.dll"" on line 1. Invalid

    Xml syntax."

    Error 11/7/2013 8:07:54 AM Microsoft-Windows-WMI 10 None

    "Event filter with query ""SELECT * FROM

    __InstanceModificationEvent WITHIN 60 WHERE

    TargetInstance ISA ""Win32_Processor"" AND

    TargetInstance.LoadPercentage > 99"" could not be

    reactivated in namespace ""//./root/CIMV2"" because of

    error 0x80041003. Events cannot be delivered through this

    filter until the problem is corrected."

    Error 11/6/2013 10:24:10 AM SideBySide 59 None

    "Activation context generation failed for ""c:\program

    files (x86)\SAi\sai production suite

    cloud\Program\HSPrinterUI.dll"".Error in manifest or

    policy file ""c:\program files (x86)\SAi\sai production

    suite cloud\Program\HSPrinterUI.dll"" on line 1. Invalid

    Xml syntax."

    Error 11/6/2013 10:23:59 AM SideBySide 59 None

    "Activation context generation failed for ""c:\program

    files (x86)\SAi\sai production suite

    cloud2\Program\HSPrinterUI.dll"".Error in manifest or

    policy file ""c:\program files (x86)\SAi\sai production

    suite cloud2\Program\HSPrinterUI.dll"" on line 1. Invalid

    Xml syntax."

    Error 11/6/2013 9:41:06 AM SideBySide 59 None "Activation

    context generation failed for ""c:\program files

    (x86)\SAi\sai production suite

    cloud\Program\HSPrinterUI.dll"".Error in manifest or

    policy file ""c:\program files (x86)\SAi\sai production

    suite cloud\Program\HSPrinterUI.dll"" on line 1. Invalid

    Xml syntax."

    Error 11/6/2013 9:40:50 AM SideBySide 59 None "Activation

    context generation failed for ""c:\program files

    (x86)\SAi\sai production suite

    cloud2\Program\HSPrinterUI.dll"".Error in manifest or

    policy file ""c:\program files (x86)\SAi\sai production

    suite cloud2\Program\HSPrinterUI.dll"" on line 1. Invalid

    Xml syntax."

    Error 11/6/2013 8:04:27 AM Microsoft-Windows-WMI 10 None

    "Event filter with query ""SELECT * FROM

    __InstanceModificationEvent WITHIN 60 WHERE

    TargetInstance ISA ""Win32_Processor"" AND

    TargetInstance.LoadPercentage > 99"" could not be

    reactivated in namespace ""//./root/CIMV2"" because of

    error 0x80041003. Events cannot be delivered through this

    filter until the problem is corrected."

    Error 11/5/2013 5:52:40 PM Application Error 1000 (100)

    "Faulting application name: SETUP.EXE_InstallShield (R),

    version: 10.50.0.125, time stamp: 0x4178b4a2

    Faulting module name: iuser.dll, version: 10.50.0.125,

    time stamp: 0x4178b3ca

    Exception code: 0xc0000005

    Fault offset: 0x00012145

    Faulting process id: 0xf80

    Faulting application start time: 0x01ceda81c89a2331

    Faulting application path: C:\Users\Sign

    Solution2\Desktop\SAi_Installer_LMFWPMF4VNCL\install\SETU

    P.EXE

    Faulting module path: C:\Program Files (x86)\Common

    Files\InstallShield\Professional\RunTime\10\50\Intel32\iu

    ser.dll

    Report Id: 5a9a4da6-4675-11e3-8e52-001c23c494d4"

    Error 11/5/2013 5:34:10 PM Microsoft-Windows-WMI 10 None

    "Event filter with query ""SELECT * FROM

    __InstanceModificationEvent WITHIN 60 WHERE

    TargetInstance ISA ""Win32_Processor"" AND

    TargetInstance.LoadPercentage > 99"" could not be

    reactivated in namespace ""//./root/CIMV2"" because of

    error 0x80041003. Events cannot be delivered through this

    filter until the problem is corrected."

    Error 11/5/2013 9:48:59 AM SideBySide 59 None "Activation

    context generation failed for ""c:\program files

    (x86)\SAi\sai production suite

    cloud\Program\HSPrinterUI.dll"".Error in manifest or

    policy file ""c:\program files (x86)\SAi\sai production

    suite cloud\Program\HSPrinterUI.dll"" on line 1. Invalid

    Xml syntax."

    Error 11/5/2013 9:48:48 AM SideBySide 59 None "Activation

    context generation failed for ""c:\program files

    (x86)\SAi\sai production suite

    cloud1\Program\HSPrinterUI.dll"".Error in manifest or

    policy file ""c:\program files (x86)\SAi\sai production

    suite cloud1\Program\HSPrinterUI.dll"" on line 1. Invalid

    Xml syntax."

    Error 11/5/2013 8:04:37 AM Microsoft-Windows-WMI 10 None

    "Event filter with query ""SELECT * FROM

    __InstanceModificationEvent WITHIN 60 WHERE

    TargetInstance ISA ""Win32_Processor"" AND

    TargetInstance.LoadPercentage > 99"" could not be

    reactivated in namespace ""//./root/CIMV2"" because of

    error 0x80041003. Events cannot be delivered through this

    filter until the problem is corrected."

    Error 11/4/2013 8:39:36 AM SideBySide 59 None "Activation

    context generation failed for ""c:\program files

    (x86)\SAi\sai production suite

    cloud\Program\HSPrinterUI.dll"".Error in manifest or

    policy file ""c:\program files (x86)\SAi\sai production

    suite cloud\Program\HSPrinterUI.dll"" on line 1. Invalid

    Xml syntax."

    Error 11/4/2013 8:39:24 AM SideBySide 59 None "Activation

    context generation failed for ""c:\program files

    (x86)\SAi\sai production suite

    cloud1\Program\HSPrinterUI.dll"".Error in manifest or

    policy file ""c:\program files (x86)\SAi\sai production

    suite cloud1\Program\HSPrinterUI.dll"" on line 1. Invalid

    Xml syntax."

    Error 11/4/2013 8:02:28 AM Microsoft-Windows-WMI 10 None

    "Event filter with query ""SELECT * FROM

    __InstanceModificationEvent WITHIN 60 WHERE

    TargetInstance ISA ""Win32_Processor"" AND

    TargetInstance.LoadPercentage > 99"" could not be

    reactivated in namespace ""//./root/CIMV2"" because of

    error 0x80041003. Events cannot be delivered through this

    filter until the problem is corrected."

    Error 11/2/2013 4:16:28 PM SideBySide 59 None "Activation

    context generation failed for ""c:\program files

    (x86)\SAi\sai production suite

    cloud\Program\HSPrinterUI.dll"".Error in manifest or

    policy file ""c:\program files (x86)\SAi\sai production

    suite cloud\Program\HSPrinterUI.dll"" on line 1. Invalid

    Xml syntax."

    Error 11/2/2013 4:16:12 PM SideBySide 59 None "Activation

    context generation failed for ""c:\program files

    (x86)\SAi\sai production suite

    cloud1\Program\HSPrinterUI.dll"".Error in manifest or

    policy file ""c:\program files (x86)\SAi\sai production

    suite cloud1\Program\HSPrinterUI.dll"" on line 1. Invalid

    Xml syntax."

    Error 11/2/2013 3:47:35 PM Microsoft-Windows-WMI 10 None

    "Event filter with query ""SELECT * FROM

    __InstanceModificationEvent WITHIN 60 WHERE

    TargetInstance ISA ""Win32_Processor"" AND

    TargetInstance.LoadPercentage > 99"" could not be

    reactivated in namespace ""//./root/CIMV2"" because of

    error 0x80041003. Events cannot be delivered through this

    filter until the problem is corrected."

    Error 11/1/2013 8:54:34 AM SideBySide 59 None "Activation

    context generation failed for ""c:\program files

    (x86)\SAi\sai production suite

    cloud\Program\HSPrinterUI.dll"".Error in manifest or

    policy file ""c:\program files (x86)\SAi\sai production

    suite cloud\Program\HSPrinterUI.dll"" on line 1. Invalid

    Xml syntax."

    Error 11/1/2013 8:54:22 AM SideBySide 59 None "Activation

    context generation failed for ""c:\program files

    (x86)\SAi\sai production suite

    cloud1\Program\HSPrinterUI.dll"".Error in manifest or

    policy file ""c:\program files (x86)\SAi\sai production

    suite cloud1\Program\HSPrinterUI.dll"" on line 1. Invalid

    Xml syntax."

    Error 11/1/2013 8:03:53 AM Microsoft-Windows-WMI 10 None

    "Event filter with query ""SELECT * FROM

    __InstanceModificationEvent WITHIN 60 WHERE

    TargetInstance ISA ""Win32_Processor"" AND

    TargetInstance.LoadPercentage > 99"" could not be

    reactivated in namespace ""//./root/CIMV2"" because of

    error 0x80041003. Events cannot be delivered through this

    filter until the problem is corrected."

    SERVER - Windows errors for applications under Windows

    Event Viewer:

    Hanging application explorer.exe hang module hungapp

    version 0.0.0.0 hang address 0x00000000

    Date 10/3/13 3:42 PM

    Cat 101 Error Event ID 1002

    .NET Runtime Optimization Service

    (clr_optimization_v2.0.50727_32) Tried to start a service

    that wasn’t the latest version of CLR Optimization

    service. Will shutdown.

    Date 10/11/13 2:35 AM

    Cat None Error Event 1103

    Thanks in advance for your help.

    Regards,

    SundayMorningSidewlk

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