I'll be a little more charitable than Jeff (who usually even exceeds me in this area) and help you out with some sample data and a solution that might be close to what you need:

WITH SampleData (Calls, [Minutes],[Month],[Name]) AS

(

SELECT 1,0,10,'NAME 1'

UNION ALL SELECT 1,0,10,'NAME 4'

UNION ALL SELECT 1,0,10,'NAME 4'

UNION ALL SELECT 1,0,10,'NAME 4'

UNION ALL SELECT 1,0,10,'NAME 2'

UNION ALL SELECT 1,0,10,'NAME 3'

UNION ALL SELECT 1,120,10,'NAME 3'

UNION ALL SELECT 1,120,10,'NAME 4'

UNION ALL SELECT 1,120,10,'NAME 4'

UNION ALL SELECT 1,120,10,'NAME 4'

UNION ALL SELECT 1,120,10,'NAME 3'

UNION ALL SELECT 1,60,10,'NAME 2'

UNION ALL SELECT 1,180,10,'NAME 3'

UNION ALL SELECT 1,60,10,'NAME 1'

UNION ALL SELECT 1,180,10,'NAME 1'

UNION ALL SELECT 2,195,10,'NAME 2'

UNION ALL SELECT 1,191,10,'NAME 1'

)

SELECT [Name]

,[Jan]=COUNT(CASE WHEN [Month]= 1 THEN Calls END)

,[Feb]=COUNT(CASE WHEN [Month]= 2 THEN Calls END)

,[Mar]=COUNT(CASE WHEN [Month]= 3 THEN Calls END)

,[Apr]=COUNT(CASE WHEN [Month]= 4 THEN Calls END)

,[May]=COUNT(CASE WHEN [Month]= 5 THEN Calls END)

,[Jun]=COUNT(CASE WHEN [Month]= 6 THEN Calls END)

,[Jul]=COUNT(CASE WHEN [Month]= 7 THEN Calls END)

,[Aug]=COUNT(CASE WHEN [Month]= 8 THEN Calls END)

,[Sep]=COUNT(CASE WHEN [Month]= 9 THEN Calls END)

,[Oct]=COUNT(CASE WHEN [Month]=10 THEN Calls END)

,[Nov]=COUNT(CASE WHEN [Month]=11 THEN Calls END)

,[Dec]=COUNT(CASE WHEN [Month]=12 THEN Calls END)

,[Total Calls]=COUNT(Calls)

,[Total Hours]=STUFF(CONVERT(VARCHAR(8), CAST(DATEADD(minute, SUM([Minutes])%60, 0) AS DATETIME), 108),1,2,

SUM([Minutes]/60))

FROM SampleData

GROUP BY [Name];