Interesting article, Steve. I take issue with one of your statements. You said, "Employees that dislike each other can bring down overall quality and coordination very quickly. The sooner managers learn that, and learn to respect employees while challenging them, the sooner their departments will start to shine." I've situations in which I think the manager was a part of the problem, and never saw the dislike between their employees or the manager actively encouraged it. In such situations morale suffered, but everyone just kept soldiering on.