The tools should be more refined. Absolutely. Making the tools easy to use and intuitive is a bonus.

If companies put people in charge of their SQL Server platform and are not willing to train them they either dont care about their data as much as they should or they dont know the person in charge doesnt know the platform. It's up to the DBA, accidental or otherwise, to identify the skills gap and come up with a plan, with the business on board, to correct this.

Ignored, they either get lucky, or it becomes a self correcting situation 😉