How long before Microsoft has a similar service that might troubleshoot issues with products, perhaps even working with developers to find bugs and workarounds. I'd imagine that this service would be a much better way to actually triage and route issues to Microsoft developers than the Connect system.
Wait a minute, we've had the "Dr. Watson" application debugger service in Windows for years. 🙂
http://www.microsoft.com/about/technicalrecognition/watson-technologies-team.aspx
http://support.microsoft.com/kb/308538
"Do not seek to follow in the footsteps of the wise. Instead, seek what they sought." - Matsuo Basho