TravisDBA (4/12/2013)
Major,I understand exactly what your saying, but I cant address that particular aspect properly because I don't work with the end user directly. My laisons are more with the PM's. But I tend to agree with djackson, I expect people to have a pretty clear idea of what they want before they come and waste a lot of my time. Not that doesn't happen in the long run sometimes anyway as Lynn so aptly stated. However, if people would just do some research (legwork, google,wikipedia,etc.) beforehand a lot of that would be minimized. But you are never going to get rid of it totally and I fully understand that. 😀
The problem with relying on the users to do this, "if people would just do some research (legwork, google,wikipedia,etc.) beforehand," is that many times they don't understand what can and cannot be done with current technologies or the complexities of getting it to work at times. That is why we get paid the big bucks. It is our job to understand our technologies and how they can be used to meet a specific need, if possible and offer alternatives if specific requirements cannot be met as requested.