Major,

I understand exactly what your saying, but I cant address that particular aspect properly because I don't work with the end user directly. My laisons are more with the PM's. But I tend to agree with djackson, I expect people to have a pretty clear idea of what they want before they come and waste a lot of my time. Not that doesn't happen in the long run sometimes anyway as Lynn so aptly stated. However, if people would just do some research (legwork, google,wikipedia,etc.) beforehand a lot of that would be minimized. But you are never going to get rid of it totally and I fully understand that. 😀