Grant Fritchey (4/5/2013)
To get to premier support, yeah, you've got to cough up cash. If you have a very well documented bug, you can try posting it to the Connect web site. That might lead to you getting a follow-up and engagement that won't cost you a penny, but it might not. Some MSDN licenses come with one or two premier support calls a year. Check your contract to see if you have one of those.
Hi Grant,
I used to work for a big company and getting MS support was a matter of dial that number. But now I work for a small to medium size company. We do not have premier support.
I do believe do, my SQL2012 Cluster has a bug, the one addressed by KB2718576.
Long story short, the iSCSI mapping to the backup LUN got lost and the whole Cluster, obviously, went down. My SAN admin and I reviewed the logs and found nothing wrong on MS-SQL but there is no explanation of why the iSCSI mapping got lost. So be believe is a bug.
So I wanted to open a case and review, without paying, but don't know the process or link to follow.
-- Off topic --
It is a real shame that I will miss your presentation at SQL Intersection event 😉 ... too many projects at work plus it was good that my Cluster failed and I was not traveling.