brian.francis (11/29/2012)
I agree that the managers don't need the technical details, but a discussion of what options are available and what is most appropriate for the situation is critical. Too often I see IT folks just assume the implementation they did for project X applies for project Y and the business has no idea how their system was implemented. If you don't explain the options with the costs and benefits then they tend not to realize they're even making a choice. Usually when I see people talking very technical, it's because they don't really understand what they're doing so they try to intimidate others so they stop asking questions. This leads to poor communication and a general mess.
Totally agree - customers/managers need to have some information in order to feel confident in the solution you are providing. I find that people who do understand what they're doing are also able to speak in simple language (aka non-technical) to help the others understand.