• We actually had this just yesterday. Someone deleted 100 records from our CRM, told us about it 30 minutes later. We did a point in time restore, but lost 30 minutes of customer service cases and contact logs. It's less work adding those than it would have been to re-add the 100 contacts, but if we could have isolated just that transaction, it would have been nice.

    Had they come to us the next day, they would have been SOL and would have had to re-add those contacts on their own.