TravisDBA (4/6/2012)

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We strictly handle SQL Server support. No Access, no applications, just SQL Server. We have well over 100 instances of SQL Server to administrate spread throughout the state of Iowa.

I totally agree with most of what you say. However, the problem is with that, is the people reporting the issue(error), as well as HelpDesk personnel on duty many times cannot always determine if the issue is database related, network related, or application(even Access) related. In many companies the Help Desk department has a constant turnover of people, so seasoned individuals that have the experience to detect the difference have often moved on or left. So, as a result, many times a DBA will get called for a wild goose chase anyway. Fortunately, in my company the Help desk people have been around for awhile and can usually ferret this out before the call is made. 😀