I have to agree with Jeff. I feel like you are preaching to the choir here. Many of us know that our immediate supervisor and/or manager is actually one of our customers and that we need to keep him/her happy as well as all the other internal and external customers that we serve directly and indirectly.

I would also like to see from our side regarding management and what would make them better at their job in regards to us. As I see it, it really is a two way street.