• I want a manager who is brave. Brave enough to protect the team and our work from outside pressures, and brave enough to address issues within the team. Also, I like a manager who is brave enough to understand his/her technical weaknesses and make up for it by utilizing the team or obtainig the knowledge. I have a manager who is strong technically and is a really nice fellow, however he has difficulty confronting issues or bad ideas with the people causing them. This causes a lot of frustration and wasted time/money.

    IT Managers need to understand that it is their responsibility to make upper management and other departments aware of the pitfalls and realities of a decision. They are doing their organization a disservice if they are not.

    Managers also need to confront issues within the team directly, not beat around the bush. For example if someone's work effort is in doubt, address that person and monitor them closely and helpfully, do not make the entire team suffer the burden of stricter controls.

    Holly