First of All,

I should be aware of the problem before the business looking for the answer. If not I will confirm that I am wokring on the issue and will update you in 10-15 min.

10-15 min is always enough for you to understand the Problem. I will take the following steps.

1. Check the database server error log for any obvious failure for the last 30 min.

2. Check if the network connectivity is fine. Telnet the SQL on the configured port fro the application server

3. Check the server if there is disk space issue.

Now I have an more information to handle the problem and probably understood what fixes need to apply.

Update myLead/Manager that abou the issue and suggest the next steps. Once he approved the changes then go ahead and apply the changes to resolve the issue.

I and my manager shoould have an idea of how much time it takes fix these klind of problem. So he can communicate to relevent people.

I willl crack on appying the fixes.

.....