Hi Michael

Thanks for the feedback - we have been looking at some of these options for future releases.

There are third party companies that offer this sort of service on top of alerting systems, http://www.pagerduty.com/[/url], for example. In particular these companies often provide quite advanced call management (for example, if someone doesn't answer the phone call, the system will redirect it to the next person on the list and so on). Is this the sort of functionality you're looking for?

Regards

Ben