Andy Warren recommended The Checklist Manifesto to me and after seeing his review, I decided to grab it. It’s written by a surgeon, and starts with a few stories of how people were saved in the ER by some amazing teamwork.
The book then goes into a discussion on how complex the world is and how we have so much knowledge that we constantly struggle to apply it correctly. Many mistakes in medicine, law, and other fields are often the result of the inability of professionals to apply this knowledge at the right time. We have a data deluge, and he proposes a solution.
Not a step by step process, but more a few simple things that you should be sure to do when an event occurs. Using the complex processes of flying planes, building skyscrapers, and even investing, he shows that this doesn’t just apply to medicine, and really makes you rethink the way complex systems should be implemented.
It’s a great books, and one that I highly recommend you read, especially if you deal with complex systems.