Archives: March 2011
Have you set the bar high enough to ensure your success?
You’re reading Taking It To The Next Level, day 5 of 5 Days to Outstanding DBA Customer Service. What prompted this journey into exploring what is Outstanding Customer Service for the Data Professional? Good Question. You can find… Read more
Your customers expectations are their primary measure of your success. How well are you managing them?
You’re reading The DBAs Guide to Expectation Management, day 4 of 5 Days to Outstanding DBA Customer Service. What prompted this journey into exploring what is Outstanding Customer Service for the Data Professional?… Read more
One of the most undervalued skills that an individual can possess is the ability to listen. Are you really hearing your customers?
This is the most important and essential first step for a DBA on the journey to providing outstanding customer service. Make sure you too are headed in the right direction.
You’re reading Think Like a Customer, day 2 of 5 Days to Outstanding DBA Customer Service. What prompted this…
Your success as a Data Professional is directly dependant to the quality of service you provide your customers. Are you confident you’re doing enough?
Here’s What Not to Do
Recently I had what I can only describe politely as a very poor customer experience.… Read more
Same as before, the answers are all SQL Server words that you will be familiar with from your experience of working with… Read more
What if I told you that you could become a more effective Database Administrator by doing nothing?
That’s right, in this post I’m going to tell you why doing nothing could be best thing that you have done for your career and performance for some time.
The problem with performance tuning is that it is commonly considered as secondary to the task at hand rather than as an essential element of it.
Unfortunately all too often performance is not even a consideration until there is actually a problem to be fixed. I know I’ve certainly experienced… Read more