http://www.sqlservercentral.com/blogs/brian_kelley/2006/07/20/before-you-submit-that-incident-to-microsoft/

Printed 2014/10/21 03:15AM

Before you submit that incident to Microsoft...

2006/07/20

Check out this post:

Things to consider before submitting an incident to Microsoft

Getting the information together before you make that phone call can speed up resolution to the issue. Also, if you do have a Technical Account Manager, that person can help drive the support call to a happy resolution (or as happy as the problem allows for).

Another point is to take a look at the MPS reports (a link to the KB is given in the blog post). From them you can glean what bits of information  Microsoft PSS personnel are interested in. Knowing what they're interested in points us to the information we should be interested in. And that can often put us a step ahead in ourown troubleshooting efforts where we might not have to make the support call in the first place!


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