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Bradley Schacht

Bradley is a consultant at Pragmatic Works in Jacksonville, FL. He was an author on the book SharePoint 2010 Business Intelligence 24-Hour Trainer and tech edited the SQL 2011 Bible. His experience on the Microsoft BI platform includes DTS, SSIS, SSRS, SSAS and migrations and conversions. He has helped numerous companies in successfully developing and implementing new business intelligence solutions into their organizations. Bradley also participates as a speaker in community events like SQL Saturday, Code Camp, SQL Lunch and SQL Server User Groups. He is a contributor on sites such as BIDN.com and SQL Server Central as well as an active member of the Jacksonville SQL Server User Group (JSSUG).

SharePoint 2013 – Failed to install the product: D:\global\oserver.msi ErrorCode: 1603(0×643)

I often do my SharePoint setups on virtual machines since I need to build them up and tear them down frequently. Hyper-V is a beauty when it comes to demo environments. A few weeks ago I was doing an install and got an error that was absolutely no help.

Error!

Microsoft SharePoint Server 2013 encountered an error during setup.

SharePoint Installation Error

Well thanks. That’s completely unhelpful. To the installation logs!!

Change from 1 to 2 CPUs To Fix

Error!

Error: Failed to install product: D:\global\oserver.MSI ErrorCode: 1603(0×643).

Note that your error message may list a different drive letter.

Well that’s a little better but not 100% helpful. Luckily I’ve run into this in the past and the fix for me was pretty simple at the time. I mentioned the fact that this was a virtual environment earlier for a reason. I setup my VMs with only a single virtual processor by default when I’m doing configuration. All I needed to do was switch from 1 processor to 2 (or 4, or 6, I’ve found any even number will work fine in my tests) and everything worked perfectly. After the installation if you want to switch back down to 1 processor everything should continue to function properly.

I’ve seen other people talking about modifying configuration files or registry entries, but if I can fix the issue just by changing the number of virtual processors then I’m going for that!

Happy SharePoint adventures!

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