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Microsoft Store vs Apple Store

Yesterday I went to the new Microsoft store at Florida Mall, mostly out of curiosity and something to do at lunch. It’s next door to the Apple Store, which I think is smart – Apple gets a lot of traffic and maybe some of those people decide to look at the Microsoft store for comparison. The stores are similar, if not the same color. Open plan, t-shirted and helpful staff, hardware out where you can try it.

The big difference? Attendance. With no noticeable promotion in progress the Apple store had a lot more people, maybe 3 or 4 times as many. Good buzz at Apple, quiet at MS.

Microsoft has an uphill battle to even that out, but it’s a good battle. Consumers tend to follow consumers, and Apple has built a very successful formula for satisfying – even pleasing – their customers. That is hard to do, hard to replicate. Opening the store is a good start. It does feel a little “me too”, but what is the alternative? Not compete? Not showcase?

Will be interesting to see if the Microsoft stores survive.

SQLAndy

I'm Andy Warren, currently a SQL Server trainer with End to End Training. Over the past few years I've been a developer, DBA, and IT Director. I was one of the original founders of SQLServerCentral.com and helped grow that community from zero to about 300k members before deciding to move on to other ventures.

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