Over the past couple years our local library system has been under financial pressure, resulting in some changes, and maybe not all of them bad, but still frustrating. Hoping those of you reading today might offer some insight into your local library policies so I can decide whether to dig deeper or just live with it!
The Friday closing I get, definitely savings to close the office, though I wish they would leave one branch open. More than once I’ve wanted to go on a Friday and couldn’t. They’ve told me that the reason behind requiring all fines to be paid is to increase circulation, but I find fault with that argument. You can return all your books, owe $.10, and not be able to check out any books. I rarely carry cash and there is no ATM machine in the building. I would have no problem paying the merchant fee on top of the fines. This is supposed to happen eventually, but it’s not been funded yet that I can see.
The limit of 4 renewals – don’t know. They only let you renew if no one has a hold on it, but I can see that there should be a max, whether 4 or 14. This one annoyed me recently when I returned books and forgot one that I’d had for a while (about growing tomatoes) and actually remembered to bring cash with me, but I couldn’t renew the book, couldn’t pay the fine on it because it wouldn’t calculate until returned – leaving me the option of paying for the book plus a $10 fee (which I considered), or having them hold all the books I’d selected on a Thursday evening that I wanted for a rare Friday at at the beach.
So, I’m trying not to rant, yet I’m not sure those policies are all that customer friendly.