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I'm Andy Warren, currently a SQL Server trainer with End to End Training. Over the past few years I've been a developer, DBA, and IT Director. I was one of the original founders of SQLServerCentral.com and helped grow that community from zero to about 300k members before deciding to move on to other ventures.

Airlines Don't Care About Customers? Nor Does The Government!

I saw this post about a recent panel that tried to come up with guidelines for airlines as far as how long they could hold travelers hostage on a plane if delayed between the time they load the plane and take off. I've been a victim of this twice; one leaving Seattle where we sat on the plane for 3 hours due to a 'technical difficulty', and once in Orlando where we had to wait 30 minutes for lightening to stop before we could get off of the plane.

Ok, I'll grant that I don't want the baggage team getting zapped because I want off the plane, but waiting 3 hours and then doing a six hour flight is insane. The 'guidelines' suggest that airlines provide drinks and bathroom service...suggest? I haven't visited all the airline sites to see if they have a better policy (remember the JetBlue fiasco), but I suspect many don't. What's worse, this was a federal task force that as far as I can accomplished absolutely nothing. I'd like to see airlines self regulate on this, but clearly they won't, and it's not always as easy as selecting an airline with a good policy (Jet Blue doesn't fly Florida to Seattle for example).


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