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The Voice of the DBA

Vendor Value

This editorial was originally published on May 18, 2009. It is being re-run as Steve is on vacation.

Software is a very interesting business. Where else can you produce a product that has zero marginal costs for additional units? Where else can you force a "maintenance" charge on your product? What other product must continue to be improved upon by the manufacturer after it's sold?

There actually are other industries for all of these cases, but they're not numerous, and they differ from software. The business of building and selling software is fascinating, and I'm always learning more about it. I constantly see great questions in the forums at the Business of Software social network site. I'll also plug the Business of Software 2009 Conference; if you're a software person, consider attending this event. I went last year and found it very stimulating and educational, forcing me to think a lot about how that industry works.

I happen to work for a software vendor now, Red Gate software, and I used to work for another, JD Edwards. I wasn't a part of the development or sales in either company, but I did get to talk to people that were, and learned a bit the business. And so when I saw this open letter to Oracle,  it struck a bit of a chord.

I'm not sure how software maintenance evolved to where it is today, but I think requiring it on a regular basis is an antiquated way of doing business. Microsoft doesn't do it, though many third party vendors that work with Microsoft product do.  However I'm not sure that it's really a value proposition for most customers.

At least not if the software is written well. It's a piece of junk, maybe that maintenance is required.

I think that maintenance should be an optional part of the product, and that should fund support efforts, not a rolling cash cow to build the next version of your product. Sales fund that, or I think they should.

Steve Jones

Steve Jones from SQLServerCentral.com

Join the debate, and respond to today's editorial on the forums


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Featured Contents

 

MCSA 70-462 Training Kit Preparation: Hyper-V Lab Environment Setup

Bruce Hendry from SQLServerCentral.com

If you are planning on taking the Microsoft Certification Exam for 70-462, this guide provides the step-by-step instructions to completely setup your Hyper-V lab environment used in the official training kit. More »


 

SQL Server Operations from Set Theory

Additional Articles from MSSQLTips.com

SQL Server provides the UNION, EXCEPT, and INTERSECT set operations. How do they work and how can they be used in SQL Server? Can you provide any examples? Check out this tip to learn more. More »


 

From the SQLServerCentral Blogs - Fill Factor, Why Do You Taunt Me? Part 3

Bill (DBAOnTheGo) from SQLServerCentral Blogs

Let's look at something a bit more in depth. Let me start by saying, "Please don't arbitrarily change any default... More »


 

sqlpass... More »

Question of the Day

Today's Question (by Gabe Tower):

What result appears when you attemp to convert (or cast) an empty string to a datetime?

select convert(datetime, '')

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Yesterday's Question of the Day

Yesterday's Question (by Steve Jones):

From which DMV in SQL Server 2012 would I query to get a list of the server roles?

Answer: sys.server_principals

Explanation:

You get a list of the logins and roles from sys.server_principals DMV. There is a type_desc column (as well as a type) that will let you know which principals are roles.

Ref: sys.server_principals - http://msdn.microsoft.com/en-us/library/ms188786.aspx


» Discuss this question and answer on the forums

Featured Script

Use HASHBYTES to identify changes

Jim Youmans from SQLServerCentral.com

If you need to check a row for changes you can use HASHBYTES to do so.  

Here is how to create a HASH value for the entire row.  You want to use SHA1 to make sure there are (virtually) no collisions.

For this case the hash column should be VARBINARY(20)

Make sure <primary key> is the key for that table. If there are multiple rows with that key, the hash will include them all.

The perfect use for this would be a nightly data load where you get the entire universe of data each night, maybe thousands of rows, but only a small percentage of the rows actually change.  This allows you to identify the deltas and just process them instead of having to process everything.

You could also use this to identify all row changes for a given table by comparing a saved hash value to the current hash value.  Just remember, the hash is static so if you need to update it you will have to create a process to do so.

More »

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