Error Installing SQL 2008 x64 Setup Support Files

  • I'm trying to install SQL Server 2008 x64 on a 64-bit install of Windows Server 2008. When I get to the point where the installer wants to run the Setup Support Files, it fails out with the following message:

    Unable to open Windows Installer file '\x64\setup\sql_engine_core_inst_loc_msi\1033\sql_engine_core_inst_loc.msi

    Followed by

    Windows Installer error message: The system cannot open the device or file specified.

    I've looked online and have seen people with a similar issue but no resolution. Microsoft suggests it may be an antivirus issue but the server is new and we haven't installed the antivirus software yet: http://support.microsoft.com/kb/970667

    I can confirm that the file is in the path specified. I can also confirm that the installer seems to be corrupted because when I double click on it I get a message saying it can't be opened.

    The installation files were extracted directly from an .iso downloaded off of MSDN just yesterday.

    Could it be a bad build? Is there is some way to skip this part of the installation?

    Any help would be appreciated.

    John

  • So I found this article http://blogs.msdn.com/psssql/archive/2008/09/30/how-to-fix-your-sql-server-2008-setup-before-you-run-setup.aspx that I thought would fix the issue, but I applied the x64 SP1 and then the x86 CU1 for SP1 (there was no x64 version). I saw that the Programs and Features had Setup Support Files there yet the installation still tries to install it and fails.

    I just don't even know what to say about this... someone please help...

  • seem s more like installer issue. probably install installer again? you can try through .bat. check com objects also.

    :crazy: :alien:

    Umar Iqbal

  • inside there try .bat instead of bat. chekc event viewer and see if you see any more error. i am assumin gu have admin rights on box. and check this stie also..

    http://support.microsoft.com/kb/834549

    :crazy: :alien:

    Umar Iqbal

  • If it helps I'm trying to install the Developer edition.

    I don't want to go unnecessarily deep into the installer process to try to solve this. If there's some way I can command line install it and skip the Setup Support Files part I'd like to know how to do that.

    Thanks,

    John

  • I tried re-installing the 4.5 installer earlier, that didn't seem to help. Also, if I double click the referenced installer file I get

    This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package.

    John

  • Hi Folks

    was there ever a reolution to this ?

    Thanks

    Jim

  • I think, first you need to clean earlier attempts from control panel, Then install Windows Installer first, Then install .Net Framework 3.5.1 separately as a prerequisite step to the SQL Server installation when installing on Windows 2008 R2. Then go for SQL installation.

    I did successful installation of SQL 2005/2008 ENT 64 bit on Windows 2008 R2 64 bit.

    More you can find here: http://support.microsoft.com/kb/955725/EN-US

    Thanks

    AKP

  • Hi AKP

    i passed all my pre-requisite checks

    al those apps are installed

    it happens when i click on install that i get the error

    Thanks

    Jim

  • can you post the screenshot of that error message ? what privileges you have with the installation account ?

    Thanks

    AKP

  • Hi AKp

    i have admin rights on the server (full permnissions)

    do not know how to post a screen shot

    but here is the text:

    *****************

    The following error has occurred:

    Unable to open Windows Installer file

    'E:\Software_Installations\SQLServer_2008\x64\setup\sql_engine_core_inst_msi\sql_engine_core_inst.msi'.

    Windows Installer error message: The system cannot open the device or file specified.

    Click 'Retry' to retry the failed action, or click 'Cancel' to cancel this action and continue setup.

    *****************

    Jim

  • I think your source(Installation file) is got corrupted. Try to download fresh copy of sql 2008 or use different copy of sql sever 2008 software and try it again.

    I hope you can install.

    Thanks

    AKP

  • Hi AKP

    well it doesn'tt surprise me as i have already had one corrupted file in the iso and it was replaced to fix one problem.

    i wonder how many more files are bad ?

    Thanks

    I will ask the admin person to get a new download

    Jim

  • Hi

    try installing the following file first then re run setup

    'E:\Software_Installations\SQLServer_2008\x64\setup\sqlsupport.msi

    -----------------------------------------------------------------------------------------------------------

    "Ya can't make an omelette without breaking just a few eggs" 😉

  • Hi Perry

    no luck:

    The installation package could not be opened

    Contact the application vendor to verify that this is

    a valid Windows Installer package.

    Thanks

    Jim

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