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Posted Friday, April 17, 2009 6:45 PM


SSCrazy

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Deflect to the manager.
Say you are working on it and will provide regular updates every 15 minutes.
Put poeple at ease and let them know you are in control...oh, and don't show panic




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Post #699897
Posted Friday, April 17, 2009 7:31 PM


SSC-Insane

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I like Alvin's answer. Reminds me of my days in the Air Force back in England. If the computer crashed, the first thing we did was take the phone off the hook. Didn't matter if it was days, swings, or mids; we didn't want to be disturbed while working on the problem.



Lynn Pettis

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Post #699905
Posted Friday, April 17, 2009 7:44 PM


SSCrazy

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I don't know how that can be Lynn, we only see this new fangled telephony thingamybob in the last couple of years



Shamless self promotion - read my blog http://sirsql.net
Post #699908
Posted Friday, April 17, 2009 7:48 PM


SSCrazy

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And don't be going all "Dad's Army" on us.... Don't Panic



Shamless self promotion - read my blog http://sirsql.net
Post #699910
Posted Friday, April 17, 2009 7:59 PM


SSC-Insane

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Hmmm, blame me not for Air Force flashback. Alvin's comment it was.



Lynn Pettis

For better assistance in answering your questions, click here
For tips to get better help with Performance Problems, click here
For Running Totals and its variations, click here or when working with partitioned tables
For more about Tally Tables, click here
For more about Cross Tabs and Pivots, click here and here
Managing Transaction Logs

SQL Musings from the Desert Fountain Valley SQL (My Mirror Blog)
Post #699912
Posted Friday, April 17, 2009 8:02 PM


SSCrazy Eights

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Nicholas Cain (4/17/2009)
Here's my personal favourite to spring:


It's 3pm on a Friday, your production OLTP environment is down, every hour down costs the company one million dollars. People are phoning constantly, folks are rushing the hallways, running into your work area and freaking out wanting to know what you are doing, and why it's not fixed yet.
What do you do?

Negotiate a raise.


-- RBarryYoung, (302)375-0451 blog: MovingSQL.com, Twitter: @RBarryYoung
Proactive Performance Solutions, Inc.
"Performance is our middle name."
Post #699913
Posted Friday, April 17, 2009 8:10 PM


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Lynn Pettis (4/17/2009)
Hmmm, blame me not for Air Force flashback. Alvin's comment it was.


Go ahead, put the blame on me. (Just kidding Lynn)

I'm not going to provide an answer to this question. I worked as an engineer for 14 years before switching to IT. One thing I learned in those years was troubleshooting. One thing I found in IT is that many of my co-workers had poor troubleshooting skills.

I'm interested in seeing what some of the "junior" members can come up with.




Alvin Ramard
Memphis PASS Chapter

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Post #699915
Posted Friday, April 17, 2009 8:18 PM


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Actually Alvin, your answer is perfect. It's what you are doing behind the locked doors with the phone off the hook that is important. Doing all that just keeps people from interupting you while you work, which is extremely important when dollars are going down the proverbial drain.



Lynn Pettis

For better assistance in answering your questions, click here
For tips to get better help with Performance Problems, click here
For Running Totals and its variations, click here or when working with partitioned tables
For more about Tally Tables, click here
For more about Cross Tabs and Pivots, click here and here
Managing Transaction Logs

SQL Musings from the Desert Fountain Valley SQL (My Mirror Blog)
Post #699920
Posted Friday, April 17, 2009 8:26 PM


Hall of Fame

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Lynn Pettis (4/17/2009)
Actually Alvin, your answer is perfect. It's what you are doing behind the locked doors with the phone off the hook that is important. Doing all that just keeps people from interupting you while you work, which is extremely important when dollars are going down the proverbial drain.


I agree. What I'm interested in hearing is what people (other than the well known gurus on here) think is a good next step.




Alvin Ramard
Memphis PASS Chapter

All my SSC forum answers come with a money back guarantee. If you didn't like the answer then I'll gladly refund what you paid for it.
Post #699924
Posted Saturday, April 18, 2009 2:29 AM


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Alvin Ramard (4/17/2009)
Lynn Pettis (4/17/2009)
Actually Alvin, your answer is perfect. It's what you are doing behind the locked doors with the phone off the hook that is important. Doing all that just keeps people from interupting you while you work, which is extremely important when dollars are going down the proverbial drain.


I agree. What I'm interested in hearing is what people (other than the well known gurus on here) think is a good next step.


Order Pizza.



Gail Shaw
Microsoft Certified Master: SQL Server 2008, MVP
SQL In The Wild: Discussions on DB performance with occasional diversions into recoverability

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