Click here to monitor SSC
SQLServerCentral is supported by Red Gate Software Ltd.
 
Log in  ::  Register  ::  Not logged in
 
 
 
        
Home       Members    Calendar    Who's On


Add to briefcase 12»»

Call Me, Maybe Expand / Collapse
Author
Message
Posted Saturday, April 12, 2014 1:39 AM
SSC Rookie

SSC RookieSSC RookieSSC RookieSSC RookieSSC RookieSSC RookieSSC RookieSSC Rookie

Group: General Forum Members
Last Login: Today @ 8:29 AM
Points: 32, Visits: 611
Comments posted to this topic are about the item Call Me, Maybe
Post #1561179
Posted Saturday, April 12, 2014 10:34 PM
SSC-Enthusiastic

SSC-EnthusiasticSSC-EnthusiasticSSC-EnthusiasticSSC-EnthusiasticSSC-EnthusiasticSSC-EnthusiasticSSC-EnthusiasticSSC-Enthusiastic

Group: General Forum Members
Last Login: Yesterday @ 11:07 PM
Points: 180, Visits: 1,895
I wish google voice were more reliable, I'd spend some time whitelisting and voicemailing callers.

I'm befuddled why more phone systems don't convert voice mails to emails with an attempted transcription and attached .wav file.

Post #1561261
Posted Monday, April 14, 2014 12:42 AM
SSC-Enthusiastic

SSC-EnthusiasticSSC-EnthusiasticSSC-EnthusiasticSSC-EnthusiasticSSC-EnthusiasticSSC-EnthusiasticSSC-EnthusiasticSSC-Enthusiastic

Group: General Forum Members
Last Login: Monday, December 15, 2014 6:56 AM
Points: 117, Visits: 107
I have adapted a style of "We don't use that (anymore)" when called by sales people.

One person called and talked about a new BI solution they had developed and how many other companies (no names menionted, though) had made cost-benefit analyses showing that the acquisition costs would be repaid many times even during the first year. I politely informed him that we did not use cost-benefit analyses as time had shown they had usually more cost than benefit. He was stumped and I immediately took the chance to say good-bye politely :)
Post #1561334
Posted Monday, April 14, 2014 12:32 PM
SSChasing Mays

SSChasing MaysSSChasing MaysSSChasing MaysSSChasing MaysSSChasing MaysSSChasing MaysSSChasing MaysSSChasing Mays

Group: General Forum Members
Last Login: Friday, December 12, 2014 1:54 PM
Points: 643, Visits: 2,149
Time to hire a bring in a summer intern whose only job is to be passed the phone on those calls, pretend to be you, and whose only job is to keep the other person on the line as long as possible. They could even do the same following up to your emails.

A "waste telemarketers time" smartphone app would be fun too.
Post #1561636
Posted Monday, April 14, 2014 12:53 PM
SSC-Addicted

SSC-AddictedSSC-AddictedSSC-AddictedSSC-AddictedSSC-AddictedSSC-AddictedSSC-AddictedSSC-Addicted

Group: General Forum Members
Last Login: Monday, December 15, 2014 7:14 AM
Points: 494, Visits: 819
Nevyn (4/14/2014)
Time to hire a bring in a summer intern whose only job is to be passed the phone on those calls, pretend to be you, and whose only job is to keep the other person on the line as long as possible. They could even do the same following up to your emails.

A "waste telemarketers time" smartphone app would be fun too.


I am not bothered at work much because external calls come in differently from these people. We don't publish one number, and we use that for all of our partners.

On the other hand I can't believe how bad it is at home! I have taken to answering in Spanish, and seeing how long it takes them to notice. Normally they go on for about half a minute as I am telling them I can't understand and don't speak English.

It can be a stress reliever.


Dave
Post #1561642
Posted Tuesday, April 15, 2014 1:25 AM


SSCertifiable

SSCertifiableSSCertifiableSSCertifiableSSCertifiableSSCertifiableSSCertifiableSSCertifiableSSCertifiableSSCertifiable

Group: General Forum Members
Last Login: Today @ 9:37 AM
Points: 5,819, Visits: 3,737
On the work mobile I initially evaluate then if of no value then try and politely end the call. If that fails then I press mute and leave the phone on my desk. My reasoning is that if they are prepared to listen then I will engage until it is a pointless endeavour for both parties. Yet when there is no point in the call continuing then I let the party insisting on the continuation to do so. Alone. Occasionally I hear a squeaky voice getting angry when they realise that they have lost their audience.

At home I have fun. I have told wall cavity fillers and loft insulators that I have walls made of jelly (jello to you Yanks - and other citizens of the USA) and have used popcorn for loft insulation. When informed that I have been involved in a car accident I have asked if I was OK. When asked about a different, equally nonexistent, car accident I told the caller it was fatal. My number is only the list that bars marketing calls. It makes little difference.


Gaz

-- Stop your grinnin' and drop your linen...they're everywhere!!!
Post #1561769
Posted Tuesday, April 15, 2014 5:48 AM
SSC Journeyman

SSC JourneymanSSC JourneymanSSC JourneymanSSC JourneymanSSC JourneymanSSC JourneymanSSC JourneymanSSC Journeyman

Group: General Forum Members
Last Login: Thursday, June 12, 2014 2:58 PM
Points: 92, Visits: 170
imho it is a service, not rudeness, to the caller to say no thanks and hang up. they are looking for sales and if you know you are not buying then it wastes both their time and yours to stay on the line in an attempt at being polite.
Post #1561818
Posted Tuesday, April 15, 2014 5:57 AM


SSCertifiable

SSCertifiableSSCertifiableSSCertifiableSSCertifiableSSCertifiableSSCertifiableSSCertifiableSSCertifiableSSCertifiable

Group: General Forum Members
Last Login: Today @ 9:37 AM
Points: 5,819, Visits: 3,737
Craig A. Silvis (4/15/2014)
imho it is a service, not rudeness, to the caller to say no thanks and hang up. they are looking for sales and if you know you are not buying then it wastes both their time and yours to stay on the line in an attempt at being polite.


Surely when the have been told in no uncertain terms that you are not interested then they should accept that and close the call (note that I did not say hang up).


Gaz

-- Stop your grinnin' and drop your linen...they're everywhere!!!
Post #1561823
Posted Tuesday, April 15, 2014 6:37 AM
SSC Journeyman

SSC JourneymanSSC JourneymanSSC JourneymanSSC JourneymanSSC JourneymanSSC JourneymanSSC JourneymanSSC Journeyman

Group: General Forum Members
Last Login: Thursday, June 12, 2014 2:58 PM
Points: 92, Visits: 170
In my experience you can't get away with it that easy. I have never had a sales person accept the first no. But if you know that your no is final then it really is an act of kindness to hang up instead of prolonging the agony and delaying the invevitable. I don't think you owe the same level of politeness to an unknown sales person you don't know any more than you owe the same level of politeness to a street vendor in a bazaar that is tugging at your sleeve to hawk their wares as you would to a friend. This is business and if you terrminate the call politely and quickly you free them up to go to someone who may be interesetd in their product and you to do more prodcutive work than talking to them on the phone. Rude is defined as not having or showing concern or respect for the rights and feelings of other people : not polite. I am always polite and I think is shows concern for their feelings to be honest and not lead them on when you have no interest in their product and no intention of buying.
Post #1561840
Posted Tuesday, April 15, 2014 7:13 AM


SSCertifiable

SSCertifiableSSCertifiableSSCertifiableSSCertifiableSSCertifiableSSCertifiableSSCertifiableSSCertifiableSSCertifiable

Group: General Forum Members
Last Login: Today @ 9:37 AM
Points: 5,819, Visits: 3,737
I also think rude and unprofessional is ignoring regulatory lists for non-contact for marketing, ignoring data protection laws (buying stolen data, using for purposes other than permission has been attained for, illegally selling data), ignoring the person called when they say they are not interested and repeatedly calling after both explicitly stating disinterest and requesting non-contact.

When you have tried to be polite in the face of all this what recourse is left?

To be honest, I have been cold called so many times, by so many people, representing so many organisations that AFTER trying to not waste either party's time the only protest I have left is to make the practice too expensive to be worthwhile.

I would, however, be open to trying other solutions to stop unnecessary calls (changing my phone numbers or not having them are not valid options). I am open to suggestions.


Gaz

-- Stop your grinnin' and drop your linen...they're everywhere!!!
Post #1561858
« Prev Topic | Next Topic »

Add to briefcase 12»»

Permissions Expand / Collapse