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Posted Tuesday, November 26, 2013 8:08 PM
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Comments posted to this topic are about the item Visitor Parking

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Post #1517878
Posted Tuesday, November 26, 2013 9:08 PM


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Gosh. I believe this is real simple.

The signs should say that you'll be towed after 2 hours UNLESS you register your vehicle with the folks inside. That way an "all day" visitor gets the perk and the protection.

It should also identify the company that the visitor space is for.


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Post #1517886
Posted Tuesday, November 26, 2013 11:06 PM
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The company for which the visitor came for should take care of the parking so that the visitor feel he has secured parking.
Post #1517908
Posted Wednesday, November 27, 2013 1:20 AM
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Jeff Moden (11/26/2013)
Gosh. I believe this is real simple.

The signs should say that you'll be towed after 2 hours UNLESS you register your vehicle with the folks inside. That way an "all day" visitor gets the perk and the protection.

It should also identify the company that the visitor space is for.


Yes obvious. Whatever happens you don't want a big ticket customer to get towed do you?


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Post #1517931
Posted Wednesday, November 27, 2013 2:50 AM
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To generalise the issue, we need to look at why the policy was set.

Was it set to make money for the tow company, or was it set so that visitors could feel welcome.

It is easy to treat the outcome of a policy as more important than the reason for the policy. In this case the two hour limit would hopefully deter staff working in the building from using visitor spaces, but would not guarantee that a visitor space would always be available as more visitors may arrive than spaces reserved.

We often see similar things within the SQL Server world... "It is company policy that the data and log files must exist on separate drives so I need to move the log files of master, resource, model and msdb" - hardly a month goes by without a new thread opened on this topic.

Policy exists to help decision-making within the situation for which the policy was set. Unless we consider ourselves on a par with Vogons we should consider if the current situation is one where the policy should apply or if a different decision might give a better conclusion.

This does not give a mandate for anything goes - on top of all detailed policies there will be governance policies to give a framework for decision making. Exceptions to a policy should not be made by one person, but confirmed according to the governance framework (often this means get your boss to agree), and sometimes the exception will be so much better than the policy process that a new policy is needed.


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Post #1517953
Posted Wednesday, November 27, 2013 3:18 AM


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Jeff Moden (11/26/2013)
Gosh. I believe this is real simple.

The signs should say that you'll be towed after 2 hours UNLESS you register your vehicle with the folks inside. That way an "all day" visitor gets the perk and the protection.

It should also identify the company that the visitor space is for.


Indeed. Visitors should register at the reception and give up their license plate. If a car is on the visitors parking space and it has not been registered, too bad, it gets towed away. If a visitors car has been on a space for over 2 hours, I would just give them a small warning. Usually you don't want to piss off your visitors (who might be important clients).




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Post #1517965
Posted Wednesday, November 27, 2013 3:26 AM


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I would just change one thing on Jeff's suggestion: Use a wheel clamp instead of towing. In our country it is a cheaper option and if it is a big client that forgot to register, you can solve the issue quickly.

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Post #1517968
Posted Wednesday, November 27, 2013 3:32 AM


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Jeff Moden (11/26/2013)
Gosh. I believe this is real simple.

The signs should say that you'll be towed after 2 hours UNLESS you register your vehicle with the folks inside. That way an "all day" visitor gets the perk and the protection.

It should also identify the company that the visitor space is for.


Definitely, this can be linked to an arranged booking by the company. Also it can highlight attempts at abuse or large users of the spaces. Alternatively, give each company a couple of visitor spaces to manage themselves.

At the end of the day "it depends" like always. I have been to various office scenarios employing various visitor parking policies e.g. I was consulting at one place for over a year having been issued a security pass with visitor on it so I used visitor parking which I believe was an abuse of the system but they rarely used all the visitor slots (team members realised, and appreciated in the end, that as an early starter I was leaving an additional "employee" parking bay available which were at a premium).

Each scenario, as always, needs to consider their specifics. There may be plenty of alternative parking nearby or none. Some companies may rarely have visitors whilst others may hold seminars or such like.

I think like anything else there should be a policy defined, enforced and refined. Get feedback from the companies who can get feedback from their visitors. Try less emotive alternatives to towing such as placing something in the way that can be moved (easier to apologise that a service vehicle is blocking in then someone's car has been towed away).


Gaz

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Post #1517973
Posted Wednesday, November 27, 2013 3:54 AM
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And once you've got a "system" in place for registration, then you could allow each company to pre-book bays for their expected important visitors.
Post #1517980
Posted Wednesday, November 27, 2013 4:16 AM
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...I watched people start to gather at the window to see what would happen...


I find interesting the impact on productivity that the current policy is having. All employees in the building are notified that there is a vehicle under observation, and a deadline for towing. Apparently the towing policy has been selectively enforced, because people gather to see "will they or won't they this time". And depending on the building management's response, it can impact how the employees will view / treat this policy in the future.

And this has happened "several times over the past few months".

This would seem to warrant a policy change to something less intrusive and more consistent.
Post #1517990
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