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Cannot start Reporting Services Service under certain AD accounts Expand / Collapse
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Posted Tuesday, September 10, 2013 9:56 AM
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Hello. We have an AD account set up which we use to run our Reporting Services instance under. However, following a server reboot, we found that the Service would not start under that account.

The event viewer writes this error when I attempt to start the service using the Service Account

The SQL Server Reporting Services (MSSQLSERVER) service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.


The last time this happened, we had to delete the encryption key, meaning we lost our stored credentials. So last time, I deleted the key, temorarily ran the RS Service under my AD account, and manually re-entered the passwords. Eventually, I was able to stop the service and run it under the Service Account credentials.

However, I'm now back to where I was. I can't run the service under the Service Account. I've attempted to delete the encryption key but I'm not convinced it's been deleted:



The Service is running under my AD account and I've had to re-enter lots of connection string details. However, the key difference here, is that I have a backup of the encryption key from last time this happened, and I'm thinking I must be able to restore it, but I don't understand the steps.

Can anyone help with this?
Post #1493273
Posted Wednesday, September 11, 2013 7:36 AM


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I haven't done this in quite awhile, but I will say it sounds like you are just covering over the root of the problem by this workaround.

Is there anything else in any of the logs that around the same time that would indicate an inability to communicate with the domain controller? How often does this happen? Does the password for the service account expire?




Jack Corbett

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Post #1493681
Posted Wednesday, September 11, 2013 10:20 AM
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Jack Corbett (9/11/2013)
I haven't done this in quite awhile, but I will say it sounds like you are just covering over the root of the problem by this workaround.


Yes, I agree...This is not a permanent solution.

Jack Corbett (9/11/2013)

Is there anything else in any of the logs that around the same time that would indicate an inability to communicate with the domain controller? How often does this happen? Does the password for the service account expire?


I've just found this in ReportServerService_09_06_2013_11_07_44.log


ERROR: Exception caught while starting service. Error: Microsoft.ReportingServices.Diagnostics.Utilities.ReportServerDisabledException: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. ---> System.Runtime.InteropServices.COMException (0x80090005): Bad Data. (Exception from HRESULT: 0x80090005)


What do you think? have you seen this before?


Post #1493791
Posted Thursday, September 12, 2013 6:19 AM


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I've never seen this error. Wish I could offer more help.



Jack Corbett

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Post #1494128
Posted Monday, March 3, 2014 12:20 PM
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Robert Graff (9/11/2013)
Jack Corbett (9/11/2013)
I haven't done this in quite awhile, but I will say it sounds like you are just covering over the root of the problem by this workaround.


Yes, I agree...This is not a permanent solution.

Jack Corbett (9/11/2013)

Is there anything else in any of the logs that around the same time that would indicate an inability to communicate with the domain controller? How often does this happen? Does the password for the service account expire?


I've just found this in ReportServerService_09_06_2013_11_07_44.log


ERROR: Exception caught while starting service. Error: Microsoft.ReportingServices.Diagnostics.Utilities.ReportServerDisabledException: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. ---> System.Runtime.InteropServices.COMException (0x80090005): Bad Data. (Exception from HRESULT: 0x80090005)


What do you think? have you seen this before?




Try to restore the symmetric key.

http://msdn.microsoft.com/en-us/library/ms157275(v=sql.90).aspx

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SQLBuddy
Post #1547054
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