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Helpdesk software which integrates with TFS Expand / Collapse
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Posted Thursday, August 23, 2012 4:37 AM


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Hopefully someone will know a product which acts as a helpdesk call logging system and integrates with TFS to track work items / change sets etc against a ticket number.

Functionality needed would be a portal available to users on the internet and to be able to respond to tickets via email, as well as TFS integration.

Some quick googling came up trumps, so will google deeper, but posting just on the off chance that someone knows of a product already of if it is even possible yet or not.




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Post #1349003
Posted Thursday, August 23, 2012 6:28 AM


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anthony not sure if you have seen this yet;
there's a helpdesk app called ZenDesk (no experience with it, sorry), and there is a codeplex project that integrates Zendesk with TFS here:
http://zendesktfsgateway.codeplex.com/

I'd suggest looking at that, it might be just what you are looking for, but I don't know if it's what you were after or not.


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Post #1349059
Posted Thursday, August 23, 2012 6:33 AM


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Thanks Lowell, I had seen something on Zendesk on my searches, but nothing that passed me over to that link. Will see if the developers here can pick apart the solution and try and get a trail of Zendesk running somewhere if it permits.




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How to post data/code for the best help - Jeff Moden
Need a string splitter, try this - Jeff Moden
How to post performance problems - Gail Shaw
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SQL Server Backup, Integrity Check, and Index and Statistics Maintenance - Ola Hallengren
Managing Transaction Logs - Gail Shaw
Troubleshooting SQL Server: A Guide for the Accidental DBA - Jonathan Kehayias and Ted Krueger

Post #1349061
Posted Thursday, August 23, 2012 6:57 AM


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http://www.geminiplatform.com

Seems to tick most of the boxes for us.




Want an answer fast? Try here
How to post data/code for the best help - Jeff Moden
Need a string splitter, try this - Jeff Moden
How to post performance problems - Gail Shaw
CrossTabs-Part1 & Part2 - Jeff Moden
SQL Server Backup, Integrity Check, and Index and Statistics Maintenance - Ola Hallengren
Managing Transaction Logs - Gail Shaw
Troubleshooting SQL Server: A Guide for the Accidental DBA - Jonathan Kehayias and Ted Krueger

Post #1349075
Posted Wednesday, August 29, 2012 5:23 AM


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Another one would be to use Systems Center Orchestrator with the TFS Integration Pack.

http://www.microsoft.com/en-us/server-cloud/system-center/default.aspx

http://orchestrator.codeplex.com/wikipage?title=Integration%20Pack%20for%20Microsoft%20Team%20Foundation%20Server%202010




Want an answer fast? Try here
How to post data/code for the best help - Jeff Moden
Need a string splitter, try this - Jeff Moden
How to post performance problems - Gail Shaw
CrossTabs-Part1 & Part2 - Jeff Moden
SQL Server Backup, Integrity Check, and Index and Statistics Maintenance - Ola Hallengren
Managing Transaction Logs - Gail Shaw
Troubleshooting SQL Server: A Guide for the Accidental DBA - Jonathan Kehayias and Ted Krueger

Post #1351524
Posted Friday, January 10, 2014 1:56 AM
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There is a new player in the market, focused on TFS:

http://www.tfsdesk.com

It works with Visual Studio Online and with on-premises TFS.
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