The best problem solvers don't just fix, we adapt and innovate.

Take for example a scenario where office staff routinely print purchase orders from one application just so they can then manually re-enter the data into another accounting application. Someone complains that the <tab> key doesn't navigate input fields in the sequence that they really need, and when they click the 'Save' button, the application freezes for a full minute and somtimes even returns with an error.

A true problem solver knows that the root of problem does not lie within the input application. The true problem is that users are forced to enter purchase orders twice, and the solution should be a process to automatically integrate the two database systems.

Of course this type of problem solving can also be disruptive to the existing legacy process that some folks have gotten too comfortable with, and it isn't always appreciated by everyone involved for various reasons.