• GoofyGuy (1/28/2015)


    ... there might be a legitimate complaint, but often we need to discard this one form as an outlier.

    Chances are it seemed legitimate to the person who wrote the complaint.

    As an IT manager, I found I dismiss 'outlier complaints' - from my staff and from my customers - at my own risk. There is often wisdom to be had from such complaints.

    I'd rather have the one complainer than a thousand yes-men.

    Often, not always.

    The complainers do sometimes point out things that need to be handled, but in my experience across hundreds of talks, they usually don't. Often they complain about the agenda they didn't read, or the light in the room, which isn't helpful to me, and often can't be changed. Or the audio when they sat at the front (loud) or back (soft).

    I read every comment, and judge them. Often they're discarded because they don't make sense.