At one company in a staff meeting it was said, "We don't prevent the user from shooting themselves in the foot. Rather we sell them a LASER sight." I was dense enough to ask who cleans up the blood. There was dead silence but they were all looking at me. Then I heard the whisper: "And that's why we sell support contracts."

I know how that feels. I got into teaching out of self defense. It's pretty easy to have "Oh Shit" moments to turn into "Oh Shit" days.

Back to the original topic there seems to be an underlying Microsoft philosophy. They provide stable features but don't complete the whole picture for you. This leaves room for third party developers to come in with products an services to close the loop.