Sorry for off-topic post, Chris you've raised a valid point here and have brought a daily reader like me "out of the shadows", Steve your work is greatly appreciated, even though you wouldn't have written the editorial to elicit praise, thank you for sharing your knowledge and wisdom gained through all your experiences, it has helped shaped my career.

Back on-topic, I agree that push-back has to occur, otherwise if we keep compensating and "sweeping things under the rug" then they will continue and not get resolved.

Short-term bursts are fine, and I believe people should be be recognised for doing so, with even a simple "thank you". Manners and civility still mean a lot to people, but giving someone time in lieu for extra hours (whether informally via allowing later starts, or earlier finishes to get home, through to the time in lieu showing up on the next paycheck) shows a commitment to the person who went above and beyond, and shows that you value and respect their decision to give up their personal time, when they could be spending that time with family, following a hobby, etc..

On the flip-side of recognising people, we as workers with a role to perform should also respect the fact that ultimately there is a customer at the end of what we do. Keeping those customers satisfied is what keeps companies/organisations successful. If you're not adding value to this stream, you're not really in a position to complain if you get let go, or your company/organisation tanks forcing you to find other employment.