thanks so I am pretty much stuck.

I followed advise on the link, it took me to the same screen I was before.

We got fresh media from MS. that has a 20 character key embedded in it.

I copy and pasted that number in my current upgrade and it gave me an error.

TITLE: Message Details

------------------------------

The SQL Server product key is not valid. To proceed, re-enter the product key values from the Certificate of Authenticity (COA) or SQL Server packaging.

------------------------------

BUTTONS:

OK

------------------------------