Lynn Pettis (4/12/2014)
At this point I would suggest contacting Microsoft regarding this issue rather than relying on volunteers who may not have experienced the same problem as you are having at this moment.
Thanks, Lynn. That's clearly an option at this point - I just tend to think of myself as trailing behind other folks who have already trod the ground I'm crossing. Looks like I'm a loner out here 🙂